Support

Professional Support Services

This page outlines the support services provided for software supplied by Deepak Sareen Associates. Deepak Sareen provides these services working with its sister company, Sareen Software Ltd.

Software Support and Maintenance

If you have any questions on the annual maintenance and support plans available, please contact our sales team on +44 (0) 20 8423 8855 or email  sales@dsareen.com . For information on any of our services please call on +44 (0) 20 8423 8855 or email services@dsareen.com.

The following tools are provided to help you get the most out of your software:

Email Support

Support is available by email to software customers with current support contracts. Email the support team at tspsupport@dsareen.com.

Telephone Support

Support is provided by telephone to software customers with current support contracts, between the hours of 9:15am to 12:45pm and 2:15pm to 5:15pm Monday to Thursday and 9:15am to 12:45pm and 2:15pm to 4:45pm on Friday, UK standard time, and with the exception of public holidays.

Call the support team on +44 (0) 20 8423 8855.

Online Support

Online Support is provided using Citrix’s Go To Assist. Go To Assist provides a secure environment within which you can consent for us to view and also to take control of your desktops and servers.
Go To Assist allows you to show us any issues that you are experiencing quickly and easily and us to diagnose and then resolve issues more quickly and easily.

We also use Go To Assist to deliver Usability Support and for providing Professional Services and Training remotely.

Visit www.gotoassist.com to find out more about Go To Assist.

 

Call us on 0208 423 8855 or contact us via email to discuss a time recording system for your company.